If you think that reformatting your computer or laptop is going to be a hard process, well think again. It is actually VERY easy. As long as you have backed up all of your documents and a such off your hard drive before you reformat, you can easily do it yourself. All you need is your windows reinstall disk. Just insert disk into computer or laptop and follow the easy step by step instructions. Then, viola your comp is reformatted. The only thing left is to put your documents back on your NEW computer and your all done. I had never one this until the other day, and I am very confident you can do it too. If you run into problems, you can trouble shoot online, from another computer and fix anything. GOOD LUCK!